Your mission matters more than your margins

We made our most important COVID coverage free to everybody. It was really important that if it was something related to public safety, we didn't put it behind a paywall. Our mission is to do better than that.

Making a profit is actually about maximizing human flourishing. That's what it means to be for profit. Philip Morris has actually great ESG scores it's absurd. How can that possibly be right?

Oftentimes when you're making decisions that could be described as hostile towards your customers, but a net positive for the business, you're probably not thinking long-term enough, right? Because there's no possible way, unless you have completely cornered a market and there is no competition whatsoever, that you could continually be hostile towards your customers and grow.