Regulated industries demand mastery of details

In regulated industries, and I think this is... My guess is this will end up being true in almost any complex environment with a lot of variables, that are kind of... And the more sort of constrained they are, I think actually the more this matters, you can't avoid the details, you just have to get into them. And if you don't, you can still do well but it's actually more than likely fortune than skill.

In FinTech, you have two customers. You have your usual customers and you have your regulator, and you need to keep both of them happy. And usually, what makes one happy, it makes the other one less happy.

If we're as big as we're going to be three years from now, I promise you we're going to be regulated. I promise you we're going to be paying occupancy taxes. Let's take some proactive steps.

In consumer, you're kind of like, 'Oh, we have a playbook for make the product work or make the feature work and make it delightful,' but I think in the enterprise, you almost have... Every time you think you have one use case, you have really two, which is how do you make sure that the feature works well and there's governance of the feature.