Ask specific questions to get real feedback

If you say, 'Do you have any feedback for me?' You're wasting your breath. The other person's going to say, 'Oh no, everything's fine.' The question that I like to ask is, 'What could I do or stop doing that would make it easier to work with me?'

Six seconds is a really long time. Almost nobody can endure six full seconds of silence. So they'll probably tell you something.

Always answer the question that they should have asked.

Matt Mochary is a CEO coach explaining his technique for making people feel heard during difficult conversations or feedback sessions.

I reflect back what I imagine are the thoughts in your head. If I think you're feeling anger, I sort of think to myself, well, what would anger feel like? I cause myself to feel that anger, then what are the thoughts that appear to me?