Own problems beyond your scope to create momentum

That attitude of saying that every problem is our problem and radical accountability and ownership mentality helped us find opportunities that maybe the business wasn't explicitly asking us to solve, but we were able to triangulate why it might be important for the business for us to solve it.

Most people operate within a box. There's a box of there's product management and these are the things that product managers do... you own it until you find somebody else to own it.

We really had an aggressive mentality, an aggressive approach, and what that looked like was at the time, a very small percentage of, I think HubSpot's subscription revenue would be described as self-service, so we approached the team who owned it and we were like, 'Are you all working on this?' They were like, 'Nah, we're working on a bunch of other stuff.' We were like, 'Can we take this?' They were like, 'Sure, if you want it.' And so, we took it and immediately blew it up.

Be a force for positive momentum and it will be actually a real career maker.

When you start molding the clay, people want to come and help. When you start building something cool, people are gravitated to it. But until you can start doing that, that's really tough.

It is not just your job to get what you can get done with the resources in front of you. It's your job to marshal resources both inside your org and across your organization.