Engineer accountability enables true partnership

I think that we often treat engineers a little bit like children instead of giving them the responsibilities and ability to actually thrive as adults. And so like, 'Oh, the engineers won't want to do that work.' Well, that's actually not good for the engineers to be sheltered from what is important.

If we aren't comfortable holding engineers accountable because we just want to retain all the engineers, then we can't put them in senior roles. And so I think we're actually seeing a bit of a shift where we can actually hold them accountable, which means we can put them in senior roles.

We don't put the product org on a pedestal as the only people that can have an opinion about the product. There's an understanding that everyone at the company from engineers to support to sales, everyone's responsible for product thinking.