Compensation strategy shapes behavior profoundly

I can actually pay people less if I give them better experiences. And so ultimately I can actually do more and then I just don't count on them staying so long.

When you overpay people, what happens is that they actually become more and more scared that they will lose it, and then they become more and more conservative because they don't want to rock the boat and they actually don't work.

We are what we measure, and it really matters what you measure. I like to say we are what we measure, and it really matters what you measure.

There were no performance bonuses. So if I was running the book business and I had a killer year from a financial point of view, there was no extra kicker for me. And if I ran the book business and it had a bad year, there was no financial penalty for me either because our compensation was based on the stock price.