Build a culture where failure is fuel for learning

Build a culture in your team where failure of those experiments is actually celebrated. Build a culture in the team where actually people get energized when they fail, because guess what, each failure was a learning that will avoid a mistake for them in the future.

Distraction is a symptom of dysfunction. If you can't talk about this problem, that is the problem.

I always wonder, 'What is it that's stopping folks from being creative and thinking bigger?' And I think it comes down to a couple of things that companies do sort of unwillingly, or not even realizing it. And one is this fear of failure. I think leaders want the upside of innovation, but they're not really willing to deal with the cost of innovation.

That willingness to get punched in the face, to get knocked down and to get back up, no one talks about that. Everyone talks about the successes.

Instead of calling something a postmortem, call it a retrospective, so that it's a positive thing. Like, 'Hey, we're learning from this thing.'