People do business with people not ideas, not products, not machines, not tactics, strategies, not even money, they do business with people. So you better get the people part right if you really want to succeed.
Carole Robin
Former Stanford Professor, Founder of Leaders in Tech
4 quotes across 1 episode
How to build deeper, more robust relationships
This advice applies to giving feedback without making people defensive, as discussed in their conversation about interpersonal communication.
Questions that start with what, when, where, how. Stay away from why.
I actually think that a leader who is willing to be appropriately vulnerable is a stronger leader.
"It" refers to addressing small interpersonal irritations (called "pinches") before they escalate into major conflicts ("crunches").
Talk about a pinch before it becomes a crunch, and then it becomes a much bigger deal. But most of the time we say it's not worth it. So I always tell students, okay, substitute the pronoun, substitute the word it for I, you, we. I'm not worth it, you're not worth it. We're not worth it.