Lenny Distilled

Healthy PLG benchmarks: 20-35% signup, 5%+ conversion

Growth → Activation & Onboarding

Defining
A healthy website visit to a free user, a free account creation conversion rate... it's probably in that 20 to 35% range... What about a conversion if you're premium from a free user to a premium account? I think anything under 5% is not going to work long term.
Supporting

"Local maximal" refers to a local maximum - the point where a company has optimized their current onboarding process but hasn't explored significantly different approaches.

Earlier stage companies where still haven't really approached the local maximal... you can two to four X activation rates easily through onboarding. Later stage companies... you can still probably get to 20 to 30% lift at activations.
Nuanced
If you have to evaluate multiple products to purchase something, it's not a fast and easy online self-service buy. Because you're like, 'Do I need all three products? Can I break them apart? Do they all work? Are each of them best of breed?' Whereas if you're like, 'I need issue tracking, I'm going to buy Jira, this looks good. I've tried it out, I'm ready to go.' That can happen in seven days.

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