Lenny Distilled

Thinking like a gardener, slime mold, the adjacent possible: Product advice from Alex Komoroske

October 03, 2024

Featuring: Alex Komoroske (Strategic Leader, Former Google/Stripe, Current Founder)

34 quotes · 24 insights

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Platform thinking unlocks exponential growth

So much of the way that we tackle problems and build products is this builder mindset. It's like I have a plan. I then manipulate things to match my plan and make it happen. And this is a way you can create tons of value. Part of the problem though is it can't possibly create more value than the effort that you put into it. What I look for instead are things that can be gardened, things that can grow on their own and that you can direct or maybe give a little bit of extra energy to or curate over, and is a totally different mindset for it.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:00:00
Anything that is shaped like an ecosystem that has some kind of network effect, and many things have network effects, have some kind of compounding loop. Compounding loops are not rare. They are, 'Look.' It's like truffle hunting. You have to know what you're looking for and find the dynamics of a thing that if it worked would work at an accelerating rate.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:34:16
You need both. So if you only do incremental, you will follow the shortest, the steepest gradient in front of you... So you need coherence about where you're going and the way you get that is by creating a North Star for yourself.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:10:13

AI requires starting with problems, not capabilities

Komoroske refers to LLMs as "magical duct tape" - a versatile but imperfect tool that can handle many tasks but shouldn't be expected to work flawlessly.

Don't assume it's going to solve all your problems. Don't assume it's going to do autonomously be able to give high quality results of every case. But what can you now build now that you have magical duct tape?
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:13:53

Scale breaks everything - adapt your leadership style or fail

The core dynamic that makes organizations hard to navigate as they get larger, even if you assume everyone is actively good at what they do, actively collaborative and actively hardworking, is this emergent force or coordination of finding the subset of projects to work on when everyone's super busy that everyone agrees and commits to and actually works on together. And finding this coordination cost grows with the square of the number of people who are working on that thing.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:42:32
When the company is very small, you can drive it, you can steer it like a sports car. As a founder, you are allowed to steer. Everyone acknowledges you are allowed to steer. They're never, 'Why is he steering it that way?' So you, a founder, can help navigate an organization around an obstacle the organization cannot see or comprehend itself. The problem is as you steer, as you grow into the size, your organization goes from a sports car and you grow into the size of a big rig, if you drive a big rig like a sports car, you're going to be a danger to yourself and others on the road and you're going to grind the engine.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:43:06

AI democratizes what only the rich could afford

LLMs are magical duct tape. They're formed principally by the distilled intuition of all of society into a thing that operates between, a cost structure between human and plain old computing.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:10:56

Hire smart people and get out of their way

If you want to get your team to do good work, there's a million different paths to do that. If you want to get your team to do great work, there's no shortcut other than to have an extremely high-trust environment where people lean into their superpowers in a way that adds up to something greater than some of its parts.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:37:58

Create permission to think bigger

Komoroske is describing the ground rules for his "strategy salons" - informal discussion groups he creates to generate ideas in low-stakes collaborative environments.

This is a collaborative debate environment. This is only 'yes, and'. If somebody says a thing in this group that is optional and secret and completely off the side of anything that matters, if they say something that you think is an actively dumb idea, you are free to not engage. Just leave it. That's fine. Because nothing's going to happen. We're deciding anything interesting or important here.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:49:17

AI makes 'good enough' suddenly viable

LLMs allow writing shitty software to be significantly cheaper, not necessarily good software, but good enough in certain contexts. And also it means that there's certain software now that isn't plain old computing that can be run cheaply. It's relatively expensive marginal cost.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:10:56
We're used to computers doing exactly what we told them to do, which is not necessarily what we meant. And only some people have learned the skill of programming, the arcane magical incantations to make computers do exactly what you meant. Now, LLMs can do all kinds of stuff. And they don't do exactly what you told them, but they do typically do roughly what you meant.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:12:44

Move fastest on what's already working, not what might work

The adjacent possible is a set of actions that you do, that you can do. They are right in front of you that if you do them, they would work, almost certainly work.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:08:20
If you can slice up your decisions into smaller and smaller decisions, I'm like, 'This next step definitely makes sense.' It will almost certainly pay for itself or the very least won't be too expensive. And then it might allow these other things to happen and you take it.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:09:11

Communities die without multiple engaged voices

You want to have a space too small, a time too short. If you have a big cabinet space of a lot of people in it and no one's talking, people go, 'I guess this is the place where we don't talk,' for whatever reason.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:52:37
A community with no people talking is definitely dead. A community with one person talking is already dead. You don't realize it yet.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:53:09

AI changes work patterns, not just outputs

Most of the tools that we adopt in the workplace are collaborative where it helps your team be better, helps you collaborate better, and AI is the opposite. It makes you individually better.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:19:03

Taste beats process when AI can do the rest

Most of it is slop. And so in this cacophony, how do you stand out? You stand out by having good taste. I think taste is the most important thing.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:16:28

Evidence beats opinion, but most companies run on opinion

I'm saying I don't have to know the answer to the thing. If on a systemic basis I let these ideas and then you respond to the ones that are working that are viable, it doesn't really matter if you didn't know ahead of time which ones were going to work.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:31:30

Progress beats pep talks for morale

My approach at Google was 70% of my effort and my team's effort should go on things that everybody acknowledges are important and useful and create value. Maybe it's boring, linear value, but some kind of value. You're trying to minimize the chance that any other person in a company will say, 'What does that team do anyway?'
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:35:42

Embrace uncertainty, avoid false precision

There's tons of stuff you can't know ahead of time. So if you're getting a false precision at the beginner, that's a comfort blanket. That's just helping you feel like there isn't uncertainty. There's uncertainty everywhere all the time.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:12:56

Do things that give you energy - that's where impact lives

Do things that give you energy that you are proud of.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:01:43

Teach AI like junior engineers, not magic tools

"This thing" refers to LLMs (Large Language Models), which Komoroske describes as "squishy computers" that don't do exactly what you tell them.

If it punches in the face, that's not a viable product. And so how do you design your products assuming that this thing will be squishy and not fully accurate and fully work?
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:13:24

Name and celebrate individual superpowers

When I meet with people, when I mentor them, I try with it within the first session or two, whenever I can get a hypothesis, I say, 'I think your superpower is...' And I describe to them what I think I can see them being truly exceptional at.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:39:00
I try to see the greatness, the seeds of greatness in everything. Everyone and everything around me, I look for, I try to find and see, man, what is the most compelling part of this? And let me lean into that.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:39:00

Speed matters, but only when you know what to build

Alex refers to LLMs (large language models like ChatGPT) as "magical duct tape" - a versatile tool that can connect different systems but isn't perfect.

Don't assume it's going to solve all your problems. Don't assume it's going to do autonomously be able to give high quality results of every case. But what can you now build now that you have magical duct tape?
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:13:53

Detachment from outcomes improves performance

Organizations are organisms that resist their own truth

Kayfabe is a word that comes, I believe is a carny word that is used and applied to professional wrestling and it means a thing that everybody knows is fake and yet everybody acts like is real.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:24:28
If you as someone who sees this can see that wait a second, the official strategy is definitely not going to work, you're like, 'I got to tell somebody. We're doing work that's going in a bad direction. It's not going to work.' And you go and say, 'I think that it's actually not going to work for these reasons.' And what someone will say to you, this happens by the way, I'm not substituting any particular organization, this happens literally in all organizations to some degree, is the senior person will say, 'Alex, I agree with you. It's not perfect, but if you hit the ground truth button, if you share that and everybody, the whole thing will shatter and we can't do anything.'
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:25:46
The underlying dynamic that must be true in any organization on a fundamental basis is you can't make your boss look dumb because if you do, they're the person who decides, 'Oh, this person's not performing,' or whatever. And that one little asymmetry, that one little fact, in most cases it does not matter. That one little asymmetry is what leads to the systemic compounding thing where you get these really weird dysfunctional emergent things that everybody hates, nobody wants, and yet nobody is in the position to change per se.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:29:12

Play with AI to understand it, don't just read about it

I think in this early stage, we're in the community gardening phase, not the factory farming phase of this technology. And so I think what people need most is curiosity and play.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:14:52

AI adoption happens bottom-up while executives remain blind

AI tools being discussed can double individual productivity but are like "magical duct tape" - useful for quick fixes but hard to scale organizationally.

I can now do my job twice as fast. And if the organization sees that, they might go, 'Wait a second. We should pay you half this much.' They're like, 'What if we get rid of some extra people or something?' And so if this stuff is magical duct tape, it's very hard to make scaled, repeatable, large scale things out of it.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:19:18

Rules beat willpower every time

Always rules are better than sometimes rules for self-control. And so if you're going to diet, 'I'm going to skip lunch every day.' Like holy, you haven't full thought on that at some point like a day with a big executive review, 'I really need to make sure I'm well-fed before I go into this review,' or something. And now you've broken the streak and now it's over.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:57:01

"Flip that" means allocate a short amount of time (5 minutes) to do the task, rather than using the full two hours available.

If you have two hours to do a five-minute task, the effort to do that is impossible and instead you should flip that.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 00:55:59

Wisdom becomes accessible when you're ready for it

The secrets of life is things you've heard a million times already, you just weren't ready to hear them.
Alex KomoroskeStrategic Leader, Former Google/Stripe, Current Founder 01:03:29

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