Lessons on product sense, AI, the first mile experience, and the messy middle

Sometimes, exceptions are the rule when it comes to doing something truly transformative and nothing extraordinary is ever achieved through ordinary means.

In the first 30 seconds of using a new product, you are lazy, vain, and selfish. You want to get it done super quickly. You want to look good to your colleagues or to your friends. You want to feel successful very quickly by engaging in this product.

Sometimes, exceptions are the rule when it comes to doing something truly transformative and nothing extraordinary is ever achieved through ordinary means.

Quite simply in one word, play. We all have to be playing with this technology. The risk of becoming more experienced in your career is you get stuck in your ways.

Our human potential has always been held back by the laws of physics essentially. The mundane, repetitive labor you need to do to get anything done is what holds back our ingenuity. AI gets us from workflow to flow.

We're entering the era where we collapse the stack in every organization where instead of having to go to someone for anything, you can kind of do more things yourself.

The biggest mistakes that teams make is they become very passionate about a solution to a problem they're trying to solve as opposed to do everything they can to develop empathy for the customer that's suffering the problem.

Everything you think you need to do, you probably only need to do half of it. Try to kill things and whenever you're adding things, consider what you can replace. Consider what you can also remove.

People don't talk about a product doing exactly what they expected it to do. They talk about a product doing what they didn't expect.