Lessons in product leadership and AI strategy from Glean, Google, Amazon, and Slack

One of the things that I think is overlooked is do a really good job at whatever your job is at that point. People have a tendency... Especially product managers are very ambitious and they want to get to the next level and they're always eyeing the next job, but you're not going to get the next job unless you do really well at the job that you're in.

I love working at well-run companies. It's more fun, your people are happier... But what I've seen is when a company isn't well run like IT isn't working, marketing is broken, there are not enough people in HR, there's a lot of turnover. All of these things I've seen that they're not correlated to the company being successful.

You follow people. You learn the most from people... You want to follow somebody who's either the best product thinker or the best engineer or the best salesperson. And so that you will learn the skill of how to be the best at that.

Skills can't be taken away. A company can fail, but if you learn a skill, you will always have that skill.

I think AI, we are underestimating how much it's going to change how we work... The people who have are going to be so far ahead. They're going to be far ahead of everyone else because they're going to be working faster, they're going to be working better.

You follow people. You learn the most from people... You want to follow somebody who's either the best product thinker or the best engineer or the best salesperson. And so that you will learn the skill of how to be the best at that.

One of the mistakes that I see a lot of product managers make is they over index on people who are going to be unhappy with the products they're launching... Design it for the bigger number of people who are going to be using it tomorrow.

I think the thing that I learned from him the most was the power of prototyping. And that even though he was such a great product thinker, he would always say, 'I can't tell you if this is going to work. I have to feel it. I have to try it. And a mock-up doesn't tell you what it's going to feel like.'

There are no right decisions. You make a decision right. Because you never know what's going to happen in life. You just have to commit to whatever you're doing and have no regrets about it.

Use the products. This is what good PMs should do period. Always be using new products... Try them and see what they do... Think about for the argument, oh, I'm too busy. Well, if you use these products it's going to be a leverage on your time.

One of the mistakes that I see a lot of product managers make is they over index on people who are going to be unhappy with the products they're launching... Design it for the bigger number of people who are going to be using it tomorrow.

If people feel heard, it makes a difference. You have to be respectful and you have to be transparent and you have to explain... You have to really say, 'Here's for real why.' And you have to listen to your audience.