Lenny Distilled

How to price your product

January 12, 2023

Featuring: Naomi Ionita (Partner, Menlo Ventures)

10 quotes · 7 insights

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Treat pricing like a product feature

Do not set it and forget it. I see companies do this, where they labor over designs and features. And they build this perfect product that's delightful to use. And then pricing's sort of plucked out of thin air, and then they don't revisit it.
Naomi IonitaPartner, Menlo Ventures 00:00
Think about your pricing just like you do your roadmap. Every 6 to 12 months, there's probably something meaningful that you're launching for users. So, treat that as an opportunity to revisit your monetization strategy and making sure you're compensated appropriately.
Naomi IonitaPartner, Menlo Ventures 00:00

Free tiers must show your full magic

If it gets you to the aha moment, that path to habit formation, that has to be free. That's the core utility of your product.
Naomi IonitaPartner, Menlo Ventures 12:44
If guilt is one of the main reasons why people are paying you, then your free version is too good, and you are leaving money on the table.
Naomi IonitaPartner, Menlo Ventures 16:46

Payment validates product-market fit

The true signal of product-market fit is ultimately having people open up their wallets and pay you.
Naomi IonitaPartner, Menlo Ventures 10:28

Opinionated products beat flexible ones

You can't retrofit collaboration. You have to be collaboration-first.
Naomi IonitaPartner, Menlo Ventures 06:39

Most users don't know what you're selling

What is a day one premium feature? What is a premium feature that you can get value from the very first time you engage with the product? That's different than your day 100 features.
Naomi IonitaPartner, Menlo Ventures 14:00

Monetization beats acquisition 4:1

In business metrics, acquisition refers to gaining new customers, retention to keeping existing customers, and monetization to increasing revenue per customer.

For a 1% improvement on acquisition, retention, and monetization, the impact with an improvement on monetization was 4X that of acquisition.
Naomi IonitaPartner, Menlo Ventures 24:13
Roughly half of companies that instituted a pricing change saw at least a 25% increase in ARR.
Naomi IonitaPartner, Menlo Ventures 23:22

Test willingness to pay early and often

It's okay sometimes to lose some deals due to price. Something on the order of 20 to 30% is reasonable so that you can get a sense for where the limit might be.
Naomi IonitaPartner, Menlo Ventures 27:13

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