Build for your best users, not edge cases

Build for your best user, not your worst user. I think it's actually really easy to get stuck, or to focus on, 'What if there's abuse of this product?' Or think about all the ways in which the product won't be used well. And then you end up sort of shaping the product in these really weird funky ways to make up for that.

I just said, 'Listen, let's get some older people who are hosts in here' to see how well they will be versed in managing their listing purely on mobile.

There's a concept of person, not personas. So we'll talk about personas, but we try to go to, 'All right. No. Don't think about agentic user. Let's say Lenny, 30 years old, doing A, B, C things, earning this much.'