AI thinks like humans, so design for humans

You can often reason about [how AI products should work] the way you would reason about another human and it works.

Chat is an amazing interface because it's so versatile. It's incredibly universal because it is the way we talk. If I had some more rigid interface that I was allowed to use when we spoke, I would be able to speak to you about far fewer things.

A company is arguably an ensemble of models that have all been fine tuned based on what we studied in college and what we have learned over the course of our careers. We've all been fine tuned to have different sets of skills and you group them together in different configurations.