Jobs can't fulfill all needs - that's not failure

Most people think their job is supposed to do everything for them and the reality is it's not. And so part of it's being able to help them balance that out and realize that even in a situation that you think is horrible, there's a lot of things you're learning in the middle of it.

There's difference between product features and product experiences, and what you start to realize is it's the experiences that keep you at your job. It's not just about the money because you start to realize money is a surrogate for respect, or I've got bills to pay or I'm falling behind.

Moesta is discussing sales teams at Autobooks who were surveying potential bank customers about their interest versus tracking actual purchasing decisions.

53% of the people who basically said they got more money, did not get more money. They told the company they had more money because they knew they couldn't argue with having them come back because they got more money.

Your career's not your life. There's a lot more to it than that.